RETURNS AND DELIVERIES

DELIVERY

DELIVERY is made at the price and within the deadlines of the chosen delivery method.

All orders are processed by the warehouse within 24 working hours.

Delivery is then made at the price and within the deadlines of the chosen delivery method:

• FOR FRANCE

- STANDARD DELIVERY to your home with signature - by Colissimo

Receipt within 3 business days from shipment from warehouse.

Please note, the post office keeps your package for 15 days from notification of delivery.

- EXPRESS DELIVERY to your home with signature - by Chronopost

Reception within 24 working hours from dispatch from the warehouse.

Orders placed before 12:00 p.m. are shipped the same day - excluding Fridays, weekends and public holidays.

- WITHDRAWAL FROM A RELAY POINT

Reception at the relay point within 3 to 8 working days from dispatch by the warehouse.

NB: the choice of collection point is made after payment.

Please note the point keeps your package for 6 days from notification of its availability.

- CLICK & COLLECT

You can also collect your order in our store in Paris, 117 rue de Turenne - 75003.

Every week, order until Tuesday midnight and collect your order from the following Friday between 11 a.m. and 7 p.m. at 117 rue de Turenne 75003 Paris.

Please note , orders placed after Tuesday midnight will be delivered on Friday of the following week.

Also, clearly distinguish the possibility of collecting your order by click & collect from availability in store! When an item is on pre-order, it is not available in store but you can collect it in store when it becomes available.

For information, we keep your package for 1 month from notification of its availability.

• OUT OF FRANCE

- STANDARD DELIVERY to your home with signature – by Colissimo

Receipt within 3-8 business days from the time the order is shipped from the warehouse.

- EXPRESS DELIVERY to your home with signature – by Chronopost

Reception within 48 working hours of shipment from the warehouse.

Orders placed before 12:00 p.m. are shipped the same day - excluding Fridays, weekends and public holidays.

Please note , outside mainland France, customs or import taxes may apply upon receipt of your order, at your expense.

If you have questions,
do not hesitate to contact us by email: hello@lucasdutertre.com or telephone: 0142364207 from 10 a.m. to
6 p.m. French time Monday to Friday.

FRANCE & EUROPE

Excluding Great Britain, Norway, Switzerland and Denmark.

Here are the steps to follow to make the return:

1. Send us an email to hello@lucasdutertre.com specifying the product you wish to return, the reason for the return and the reference of the order concerned.
2. You will then receive by email the instructions to follow for mailing the return as well as a return label if your country is eligible*.
3. Don't forget to include the delivery note in your package containing the items to be returned so as not to risk experiencing a delay in processing your return.

*a prepaid label will be sent to you by email if the return is made from France and Europe (excluding Norway,
Switzerland, Denmark & ​​Great Britain) and if it does not concern a mattress. Otherwise, the return is your responsibility.

To have your return accepted:

You have 14 days from receipt of your package to send us your return request. Products must be returned in their original packaging with the label. They must not have been worn or washed and must be in perfect condition for resale.
Returned products will be refunded to you within a maximum of 14 days from receipt of your package by our team.


Returns should be sent to the following address:
Lucas du Tertre c/° JEM Logistics
5 rue Louis ARMAND – Lot n° 4
94190 Villeneuve Saint Georges Tel: +33 (0)6 63 03 53 33

TRADES

We do not make exchanges but only refunds. We therefore recommend that you place an order for the desired product without delay before it is no longer in stock and return the unwanted product to us as soon as possible.